Publications
1993
Assessment of the Quality of Prenatal Care: The Transmission of Information to Pregnant Women in Maternal and Child Health Centers in Jordan, in International Quarterly of Community Health Education", 13,1:47-62, 1993.

This paper focuses on an assessment by 289 pregnant women receiving prenatal care from MCH centers in Irbid, Jordan, of the quality of available reproductive health services. Women's perceptions of service quality, as well as their level of satisfaction with the care received, were validated with independent observations of the service delivery process. The results of the study showed that, in general, women were dissatisfied with the patient- provider relationship and with the extent of information exchange between themselves and their care providers. On the other hand, the women were modestly satisfied with the technical competence of providers, and were highly satisfied with the management of the health care facilities. This study highlights the relevance and value of women's reports as credible data sources for quality of care assessment. Health care systems which aim to provide services that transcend the traditional emphasis on technical competence of providers as the sole measure of quality of care ought to be attentive to women’s inputs into the health care delivery process The quality of information provided to pregnant women seeking pre-natal care from public maternal and child health (MCH) facilities was assessed in Irbid, the principal city in the north of Jordan. The structural setup of the setting, as well as the process of information transmission, were examined using interviews of the managing physicians and recipients, as well as observations of encounters between pregnant women and health care providers (physicians and midwives) at the health facility. The results of the study showed that pregnant women’s needs for health information were not being adequately met. Women were dissatisfied with the quality of information delivered. Inadequacies in both the structure and the process of information provision are discussed.
Author(s): Raeda Al Qutob , Salah Mawajdeh  
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